Learning in knowledge-intensive organizations: Methods and tools for enabling organizational learning Processes

Knowledge is the focal asset of emerging knowledge intensive organizations. Several theories, practices and tools have been developed to address knowledge work problems. This paper reviews relevant literatures, converges concepts like knowledge, organisational and action learning, business processes under the light of learning in knowledge intensive organisations. It also describes how a traditional method, the Case Study Method can be deployed in an organizational setting in order to capture and diffuse knowledge anchored on business processes and serve as a learning medium for the knowledge workers.